Refund policy

Online Returns Policy

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 14 days from the date of delivery.    
  
  
• Items must be unworn, unwashed, and have original tags attached. 
  
  
• Items must be free of stains, makeup, deodorant, or wear.
  
  
• Bodysuits, swimwear, undergarments are non-returnable.
  
  
• All accepted exchanges are refunded via store credit in the form of an Au Contraire E-Gift Card.
  
  
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your exchanges.
  
  
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
  
  
• Damaged, defective, or incorrect items must be reported within 3 days of delivery. 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non Au Contraire items sent to our Distribution Center will be discarded upon receipt.